Our Policies

Privacy Policy

Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, or contact us. This may include your name, email address, shipping address, and payment information.

How We Use Your Information

We use the information we collect to process your orders, communicate with you, and improve our services. We do not sell your personal information to third parties.

Terms of Service

By accessing or using our website, you agree to be bound by these Terms of Service.

Use of Site

You may use our site for lawful purposes only. You are prohibited from violating or attempting to violate the security of the site.

Product Availability

All products are subject to availability. We reserve the right to limit the quantities of any products that we offer or discontinue any product at any time.

Shipping Policy

We provide All-India Pan-India delivery across all pincodes.

Shipping Charges

Shipping charges are applicable as per your total order value and delivery location:

Delivery Timelines & Disclaimer

Express local delivery in Hisar is generally completed within 24 hours. Standard Pan-India orders to all other cities and states across India estimatedly take 3 to 5 business days.

Please Note: Delivery timelines, rates, and policy terms mentioned on this site are estimated targets and are not fixed or guaranteed. Actual delivery times may vary based on location, courier partner operations, weather, festive peak surges, or unforeseen logistics factors. HITARA reserves the right to modify rates and terms at any time without prior notice.

Refund & Return Policy

All sales are final. We currently do not offer returns, exchanges, or refunds on any purchases. Please ensure you review your order carefully before confirming.